Ushop FAQ


 How do I check the current status of my order?

 You can review the status of your orders by visiting the "Order History" tab in your "My Account" page and you can instantly see the status of a specific order and all your past orders.

 Once the order is shipped, the order will have a 'shipped' status.

 Why is my order not showing?

 You can track all your orders from the 'Order History' option under 'My Account'. If your most recent order is not showing after successful payment, please do not worry and contact us through the contact us section.

 What do I do in cases of failed delivery?

In case of any concern with delivery of your order please raise a query through our contact us section.


 Ushop Return Policy

 Returns, Refund and Replacement will be accepted under the following conditions:

  1. Incorrect product was delivered
  2. Product was damaged during transit

 Returns will not be accepted under the following conditions:

  1. Product was damaged after it was taken home
  2. Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
  3. Serial Number is tampered
  4. Product is used or altered
  5. If request is initiated after 5 (five) days of order delivery.

 Please Note: The request will be accepted only if request is initiated within 5 (five) days post order delivery. For questions related to a product, you can read the product's 'description' on the Ushop Website.

 How do I return an item purchased on Ushop?

 If you wish to return a product, you can follow the process. This process can be done with few simple steps:

 Within 5 days of receiving the order, follow the steps below:

Step 1: Use the contact us section to raise a return query

Step 3: A Ushop Representative will get in touch to schedule replacement/refund

Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.

 I have received a damaged /defective /wrong product in my order, how should I proceed?

 A rigorous quality check process is followed before the products are shipped. However, in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.

 For Returns procedure please follow steps mentioned above.

 How can I track my return status?

 Once we have received your returned order, we'll take the necessary action and we'll update you through email.

 When will I get my return refund?

 The refund of the returned item will be initiated after we receive the product(s) back and go through a quality check process for its packaging/condition. You will be notified through email regarding the same.

 In the case of product replacement, it will be delivered with your next order, for any refund you will receive within 10 working days from raising your queries.

 Can I return part of my order?

 Yes. A return can be created at an item level. You can initiate a return/replacement/refund for any individual item by following the process mentioned above

 Are there any cancellation charges?

 There are no separate cancellation charges

 How do I cancel an order? (before it has been shipped)

 If the order or the item(s) that you want to cancel have not been shipped yet, you can cancel the order by accessing your order history and clicking on the cancel button.

 It is not possible to cancel the order after it has been shipped


 How do I sign up for a Ushop account?

 All you need to do is register with your email and phone, and a password of your choice. Once you do that, you'll be redirected to your account!

 It’s that simple!

 What are the benefits of signing up?

 Signing up for a Ushop account will give you substantial benefits and give you a superior experience while shopping. You can:

 Track all past and present orders at any time in one place!

  • Prices lower than market
  • Hassle free payment with all online options as well as cash on delivery, inside Dhaka within 3-5 days, outside Dhaka 7 working days.  
  • Nationwide delivery

 Do I have to have an account to place an order at Ushop?

 Yes, you need to create an account to place the order.

 How do I place a Ushop order?

 You can place your order in a few simple steps –

 Step 1: Click the 'Add to Cart ' button on the products you wish to purchase and they will be added to your shopping bag

Step 2: Log in to Ushop Account through your email id and phone number, if already registered. Or else, you can also create your account. When you sign up for your Ushop account, you can enter all your details including your address and phone number on to your account page and it will be recorded.

 Can I edit my order after confirmation?

 If your order is not shipped, you can cancel the order and then place again.

 Can I buy multiple products in a single order?

 Sure, you can! Just add all the products you wish to buy on to your shopping bag and then click on the “checkout” button.

How do I know that my order is confirmed?

 Once your order is confirmed, you will see a confirmation page displaying

-Unique Order ID

- Listing of the item(s) you have ordered

- Shipping address.

In addition, you will receive an SMS confirming your order details. You will also be notified when we dispatch the item(s) from our warehouse with the respective tracking details.

 Can I ship the products to an address that is different from my billing address?

 Yes, you can simply by adding your preferred shipping address during checkout

 Can I leave items in my shopping bag for future purchase?

 Yes, you can leave items in your shopping bag, however the price and availability of these products will be reflected on a real time basis. Hence, there is a possibility that the product may get sold out or the offer on the product may expire from the time you added it to your shopping bag.

 Can I order a product that is “Out of Stock”?

Unfortunately, products listed as “Out of Stock” are not available for sale.


 How does the delivery process work?

 Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.

Once they pass through the final round of quality check, they are packed and handed over to our 3rd party logistics team.

A member of the logistics team will get in touch to confirm your address and deliver the product

 What is the estimated delivery time?

 Please check the delivery terms and conditions located at the bottom of the site.


 How can I be sure that I am buying genuine Unilever Products from the Site?

 Inventory is managed directly by an official distributor of Unilever Bangladesh Ltd and Unilever Consumer care Ltd.  Rest assured that the products you buy from this website are genuine and authentic.

 How can I save my address on Ushop?

 You have an option of default address, which you can select while placing an order and it will be recorded for future purposes! This way you do not have to keep filling in your details for every new order.

 What if I have forgotten my account password?

 When signing in you can click on the forgotten password link below the signup area.

 You will be redirected to a new page where you will be instructed to fill in your registered email address.

 You will receive an email with a link to reset password.

 How will my personal information be used?

 Please refer Unilever Privacy Policy for the way we deal with and handle your personal information


 How do I pay for a Ushop purchase?

 There are multiple payment options at Ushop,

  • Online payments managed by SSL commerce
  • Cash on delivery and monthly salary deduction (only for UBL and UCL employees)